Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase if we are unable to verify your specific order within our order history.

To start a return, you can contact us at info@fairwaysmembership.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@fairwaysmembership.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item(s), so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as, but not limited to golf memberships, prepaid cart cards, event registrations (after the date of the event has passed), custom products, etc. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns for some items with a full refund. In some circumstances, we may refund you in the form of a gift card or product of equal value to your purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For golf memberships, we are able to make an exchange barring it has not been used. In order to exchange a golf membership, you will need to first return the membership being exchanged for the new one. The cost to transfer a golf membership to another individual is a one-time setup fee (for the recipient of the transfer) of $75.

If you have an extenuating circumstance that does not allow you to utilize a golf membership you have purchased (illness, loss of employment, relocation for work, etc., we will work with you to find a reasonable solution. We may at times only be able to offer partial refunds determined by usage of golf membership to date and/or duration of membership that has transpired before reaching out. Please note that in most cases, elective medical procedures are not grounds for a refund of golf membership(s) or related product(s).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.